The Ultimate List of Free HubSpot CRM Features for Businesses

Are you looking for ways to streamline your sales and customer relationship management? Well, look no further! 

Hubspot CRM is the most widely used CRM software as it offers an accessible CRM facility. Nowadays, it has become a significant player in marketing, attracting companies of all sizes with its suite of free and premium tools. 

From lead capture and tracking to email integration and automation, HubSpot CRM has everything you need to manage your sales process and build lasting relationships with your customers. 

In this ultimate guide, we'll walk you through the top free features that HubSpot CRM has to offer and show you how to use them to grow your business. So, whether you're just starting out or looking to take your business to new heights, read on to discover the hidden gems of HubSpot CRM's free features.


HubSpot Free CRM Benefits

1. Provides Free version

HubSpot CRM is 100% free to use CRM. It gives you access to its free CRM, marketing, sales, and customer support tools. Some of the critical features of the HubSpot free version are:

  • The free trial never expires.
  • The free version is accessible to every team member.
  • Track, analyze, and store your deals.
  • Store up to one million contacts in it.



2. User-Friendly CRM

HubSpot CRM is a straightforward and easy-to-use tool that can be used in a rudimentary manner. It allows you to easily create contacts, deals, log a task or edit the reports, and many more. It has an intuitive feature that makes it easy to coordinate with you.

3. Alignment of Sales, Marketing and Customer Services 

HubSpot CRM is considered a powerful CRM tool. It is the centralized hub for all the information in one place. All the data is transparent to every member of the organization.

On the other hand, it offers two super solutions:

  • Interaction with customers, fetch their data, past interactions, and their activities on the website.
  • Always consider every team as a single organization.

HubSpot platform easily aligns your sales and marketing process wherever required, whether on websites, social media profiles, phone conversations, email service providers, etc.


HubSpot CRM Pricing

HubSpot CRM's free version gives limited access to its tools. Such as you can store contacts, store deals, integrate with Gmail or Outlook, etc. And also, the free CRM has eased to limited members.

So, HubSpot offers three paid tiers above the free tiers. The paid tiers give access to smarter features that will be convenient for your organization. The three paid tiers are:

Pricing Plan

  • Starter tier- $45/month
  • Professional tier- $800/month for marketing hub / $450/month for sales hub
  • Enterprise tier- $3600/month for marketing hub / $1200/month for sales hub

20 Cool Features of HubSpot CRM [Free Version]

1. Customized Dashboard

HubSpot CRM allows you to have a 360-degree view of customer information. You can view the entire sales pipeline all in one place.



So overall HubSpot dashboard simplifies many tasks such as:

  • Coordinate with several deals in the sales pipeline.
  • Check your performance growth.
  • Multifunctionality experience.
  • Sufficient data for storage.
  • Detailed report of HubSpot sales activity.
  • Enhances sales productivity.

2. Task Management

HubSpot CRM easily integrates to manage your tasks effortlessly. All the deals are quickly sorted and analyzed with the help of this fantastic feature of HubSpot.



Every time you can monitor your sales pipeline and can create reminders of tasks deadlines. So you keep updated about the accomplishment of your task.

Its unbelievable features are:

  • Scheduling tasks
  • Alignment of tasks
  • Keep track of tasks
  • Keep connection with customers via calls, emails, and meetings
  • Creating notes

3. Gmail and Outlook Integrations

HubSpot CRM free Gmail and Outlook integrations builds a great exposure to sales productivity tools. This tool includes- templates, meetings, sequences, etc. By switching to the HubSpot sidebar, you can access the details about all the contacts without changing to an inbox.


You can easily log emails sent from Gmail or Outlook into HubSpot CRM. By this, you can track your leads, respond to your emails like it follows opening, and click in real-time.


4. Email Marketing

By using email marketing features, you can customize emails in the HubSpot drag and drop editor.


Also, there are many available pre-built templates that you can use to make your email more customized.

5. Built-In Analytics

HubSpot CRM built-in analytics sorts all your marketing activities. It helps you analyze the conversions of driving factors and provides you with customized reports.


Information related to user sessions, session sources, engagement metrics, session country, bounce rates, view rate, etc., all can be generated through email marketing.

6. ROI Analytics

To measure your organization's growth, you should always have a great ROI to perform analytics as many businesses face so many issues to measure their performance growth. 

The hassle usually occurs when you switch with multiple tools, resulting in data collection and estimation complications.

To resolve all these issues, HubSpot gives you the ability to measure the effectiveness of your marketing strategy, which will help to find ROI, marketing trends, etc.

7. Lead Collecting Tools

HubSpot mainly focuses on converting every visitor to lead by initiating lead capturing forms, free ad management tools, and landing pages. It also provides chatbots to maintain connections with customers in real-time.


So with the support of chatbots, it becomes easy to support and interact with customers at every stage of the sales pipeline.

8. Automation Tools and Workflows

For better growth and to spend less time on repetitive tasks, HubSpot initiated automation tools and workflows. It helps you in design, execution, and automation based on workflow rules. 


For example, e.g., If any prospect visits your website, it will shift to one of the workflows and will get a confirmation notification and relevant content. It is an efficient tool that promotes automation rather than manual updating.

This tool mainly focuses on follow-up emails, notifications, and nurturing leads.


9. Segmentation

Different types of audiences interact with your organization, and each one wants different kinds of information. To get ease with this aspect, HubSpot CRM offers a feature of segmentation. With this tool, you can segment your audiences based on their requirements


By delivering the correct information to the right person, you can grasp more attention from the audience. Many approaches are listed to segment your audience based on- gender, location, interests, industry-specific, etc.

10. Reporting and Analytics

HubSpot CRM enables you to store its data through reporting.



You can easily create reports efficiently in a short period. It also helps in forecasting your sales revenue based on marketing trends, historical data, etc.

11. API

HubSpot CRM is easily compatible with other tools.


Using HubSpot CRM, you can systematically integrate objects, logic, and data with other software applications.


12. Integration with Social Media

HubSpot CRM allows you to manually publish or schedule posts on different social media platforms like Facebook, Instagram, Twitter, etc. 


The most awaited features are:

  • Connect with social media accounts to website blogs.
  • Immediately reply to post comments.
  • Analyze the performance of campaigns.

13. Meeting Scheduling and Live Chat

HubSpot CRM sync Google or 365 integration with a meeting tool.


It enables you to share your prospects, leads, and reminders in real-time. HubSpot CRM also offers you Live Chat Tools to connect with your website visitors.

14. Mobile CRM

HubSpot CRM also offers mobile app features. Using mobile CRM, you can update your contacts, send emails, set reminders, real-time notifications, and many more.


This mobile CRM app can run both on Android as well as on iOS.

15. Customer Support Portal

To maintain good relationships with customers, HubSpot initiated a customer support portal to ease reverting customer queries.


You can easily place their orders, view order histories, and explore the customer knowledge base.

16. Ticketing System

HubSpot always believes in bringing customers together.


By initiating the ticketing system through HubSpot, all the queries of customers can be organized. You can respond to each customer's question personally.

17. SEO Integration

HubSpot CRM is considered the best SEO advisor. By going through HubSpot suggestions about SEO, you can rank your website on top search engines.


HubSpot also provides SEO advice on blog posts, landing pages, website pages, etc.

18. Compatible Tool

HubSpot CRM is one of the compatible tools in all perspectives of working.


The flow becomes so smooth with the help of its hubs, tools, integrations, and advanced features.

19. Integrated with 80+ Integration Partners

HubSpot is linked with more than 80+ integration partners and provides positive experiences to every customer. 


You can also integrate HubSpot with WordPress or Magento etc.

20. CRM Database Integration

With HubSpot CRM, you can store up to 1,000,000 contacts with no time limit or expiration date. It also prevents struggling to search for contacts again and again. And you also don't have to waste your time on spreadsheets.


With all such advantages, you can easily manage your customers.


Ready to give the Free HubSpot CRM a try?

HubSpot CRM's free features are a powerful tool for small business owners looking to improve their sales and customer relationships. From lead capture and tracking to email integration and automation, these features can help you streamline your sales process and build lasting relationships with your customers.

By using these free features to their full potential, you can take your business to new heights and stay ahead of the competition.

So, don't wait any longer and start exploring the free features of HubSpot CRM today and see the positive impact it can have on your business. Remember, a small investment of your time and effort can go a long way in helping you achieve your business goals. Happy CRMing!

If you are still facing any queries and require suggestions related to HubSpot CRM, you can reach out to us.

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Frequently Asked Questions

What can you do with Free HubSpot CRM?

With the free version of HubSpot CRM, you can track and manage leads, organize deals, create and manage tasks, monitor email interactions, use an analytics dashboard, integrate with other tools, capture leads using forms and landing pages, streamline your sales process using automation tools, access to the mobile app and connect with customers using the chatbot. However, some features may have limited access or usage.

Is free HubSpot worth it?

Whether free HubSpot CRM is worth it depends on the specific needs of your business. It offers basic features that can help small businesses streamline sales and improve customer relationships. It's a great option for businesses just starting out or those looking for basic CRM functionality. However, if your business needs advanced features, it may be worth considering upgrading to a paid plan. It's essential to evaluate your business's needs and goals to determine if the free version is suitable for you.

How many contacts can I have on free HubSpot CRM?

The free version of HubSpot CRM allows you to store up to 1,000 contacts. This is suitable for small businesses and startups. However, as your business grows, you may need to upgrade to a paid plan to store more contacts.

What are the benefits of HubSpot CRM?

HubSpot CRM offers various features that can help businesses improve their sales and customer relationships, such as lead tracking, deal management, customer interactions, email automation, and reporting. It also offers automation tools, detailed reporting and analytics, integration with other tools, mobile app access, a chatbot, an ad management tool, and the ability to customize to specific needs and goals. It is user-friendly.